A. No. PandoraJam is not affiliated with the Pandora.com radio service. You purchase PandoraJam to receive a software registration code which unlocks all application features and remove any restrictions. Separately, you register at Pandora.com for access to their music service.


Q. Does PandoraJam support Pandora.com's HTML5 website?

Yes!  Pandora.com removed their Flash based player around Sep 21st, 2011, and replaced it with a HTML5 website.  As a result:

• PandoraJam 1.x no longer functions as it only supported the old Flash player
• PandoraJam 2 is available which supports the new HTML5 player. It is a free upgrade and requires Mac OS X 10.5 or later.

Q. Why do I still need Flash on my computer? Google Chrome says I have Flash installed.

Yes, as Pandora.com's HTML5 website still uses some Flash. Google Chrome browser has it's own version of Flash installed. Other browers like Safari and Firefox, and applications like PandoraJam, do not have access to Chrome's version of Flash, so you still need to install Adobe Flash.


Q. Can other software disrupt PandoraJam from functioning?

A. Yes. System wide hacks which affect your computer's audio can cause problems and be incompatible with PandoraJam. System wide hacks affect all applications, without taking into account what each individual application is doing - they're the computer equivalent of noisy neighbors!

If PandoraJam is not operating correctly, configure the system audio hacks to not affect PandoraJam, or try uninstalling the system audio hack (it may have been installed on your system by an application without your knowledge, or perhaps still be on your system due to a failed uninstallation).

Look for:

• Hear by JoeSoft (e.g. OS X 10.6 user reports v1.1 breaks PandoraJam, but v1.05 (497) is ok)
• How to uninstall: If the user has Hear installed, they can select its built-in uninstall option. If they've already deleted it manually
  it may leave behind files so they'll need to download another copy, re-install it, and run the uninstaller. The Hear demo download for Mac is at http://s3.amazonaws.com/prosoft-engineering/hear/Hear_1.1.0_US.dmg
• Airfoil and Audio Hijack by Audio Hijack (e.g. uninstall the 'Install On' extras, or make sure you are using the latest version and configure them to not affect PandoraJam)