Useful information to include The version of Mac OS X that you are running, as well as any updates that have been applied (such as Security or Java updates). The version of the application that you are using - this can be found by choosing 'About ' from the Application menu. A good description of the problem you are seeing – what happens versus what you'd expect to have happen or what happened in previous version of the software.
Make note of any third-party 'haxies' that you have installed. Some
examples are Fruit Menu and Window Shade X, or contextual menu
enhancements such as those provided with applications like FileXaminer
and Xray. Another example is Instant On which is an optional install of applications like Airfoil and Audio Hijack which When describing cosmetic issues or anything else visual it can help if you include a screenshot that shows what you are seeing. You can use command-shift-3 to take a screenshot, the image should appear on your desktop (look for a file whose name starts with "Picture"). If you attach it to the email you send us, it'll be very helpful. Thanks very much! Original source: http://www.omnigroup.com/support/faq/guidelines_for_good_bug_reporting/ System Profile Report Sometimes it is useful for you to send detailed information about your Mac to resolve possible hardware and software incompatibilities. To send a system report, follow these steps (for Lion, but pretty much the same on previous versions of Mac OS X).
Apple menu -> About this Mac The file will be named something like MacBook.spx and you should save it and attach it to an email you send us. |