Click the product name on the left. You'll find product-specific FAQs, tips, contact information, and more. General FAQ How Do I Retrieve My Software Registration Details? Vsit the following web page and enter the information the page asks for. http://bitcartel.com/support.html If we can locate it in our database, we'll send your license code to you ASAP. If there are any problems, email us at support@bitcartel.com. I can't find my registration details in my email. Help! Registration details were included with your order receipt e-mail. Try to search your inbox, archive and spam folders for emails:
My registration code isn’t working! What do I do?Registration details are case sensitive and need to be entered exactly as shown in your order receipt e-mail. Copying and pasting is recommended. Try entering the code again, double-checking that the Registration Name information and the Registration Code are exactly correct, with no spaces, tabs, or other characters added to either end. Next, double check that you're not trying to enter a PandoraJam code into ComicBookLover, for instance. If those don't work, send email to support@bitcartel.com and we'll be happy to be of assistance.Here are some common problems when entering registration codes: - Mixing up the letter O and the number 0 - Entering a familiar name such as 'Dave' instead of the registered name 'David' - The registered name was entered with a double space (two spaces) between the first and last name - Using registration details for a different piece of software How do I contact Bitcartel for support?Just send an email to support@bitcartel.com. There is no phone support. Who do I contact for answers related to payments and credit cards? Since 2011, we use a world class payment processor, FastSpring. If you wish to query an existing order or credit card payment, please fill in the form at the following web page: http://www.fastspringsoftware.com/ Where can I find answers about Bitcartel's online store or the purchasing process?If you send an email to sales@bitcartel.com we'll be happy to help! If at all possible, you'll want to include your order number (look at the order confirmation email we sent you) in the email you send. If you haven't ordered yet, don't worry; just send your question and we'll be happy to help. Who do I contact for answers related to refunds?Just send an email to support@bitcartel.com. There is no phone support.
If at all possible, you'll want to include your
order number (look at the order confirmation email we sent you) in the
email you send.Does Bitcartel offer educational pricing?Yes! We offer discounts to the staff, faculty, and students of accredited educational organizations. Visit the web store to make a purchase and enter the coupon code EDUCATION for 10% off. Make sure you use a valid email address from an educational organization.Does Bitcartel offer discounts to Apple staff?Of course! We offer discounts to Apple folk. Visit the web store to make a purchase and enter the coupon code APPLE for 10% off. Make sure you use a valid email address from Apple.com.Does Bitcartel offer NFR registration for Apple staff and media? Yes! Contact us with your details. |